Shipping Policy​

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We ship our dried and preserved items across Australia however some states may have bio-security regulations which could result in additional fees at customs. 

 

All orders are processed within Monday to Friday Business days (excluding weekends and public holidays). Once orders have been shipped you will receive an email notification from us which will include your tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you have not received your shipping confirmation please contact us at rustic.summer.sisters@gmail.com with your name and order number so it can be followed up.  

 

Our trusted courier services (Australian Post, Direct Freight and Aramex) are used to ensure the timely and secure delivery of your orders. Once the parcel leaves with these courier services it becomes their responsibility of the item. Therefore we regret to inform you that we do not assume responsibility for any parcels that are missing, delayed or damaged during transit by the courier.  Issues related to the parcels handling, delivery speed, or condition are subject to the courier's terms and conditions. 

 

In the event of a missing, delayed or damaged parcel, customers are advised to follow the claims process outlined by the courier company. Rustic Summer Sisters will provide necessary order details and support to facilitate this process but does not directly manage claims on behalf of customers. 

 

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g you have provided us with incorrect address) a $15.95 redeliver fee will apply. If Rustic Summer Sisters is in any way responsible for the redeliver the fee will not apply. 

 

If we can not deliver an item for any reason, we will arrange for a full refund of the purchase including shipping cost. 

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